Archive for the ‘aziende’ Category

La gestione digitale delle emergenze

Quanto è importante avere una visione a 360 gradi dei propri clienti e del proprio business? E’ uno dei concetti su cui insisto molto nelle discussioni con partner, clienti e aziende che intraprendono un percorso di trasformazione digitale. Un esempio real time relativo a IREN, la società che fornisce energia a Torino. Un amico mi […]

The virtual co-driver (finally)

A little story from my past, a big example on how smart ideas could spread much faster in small start-ups. Around 3 years ago, I was discussing with the team at FCA on what services we would have needed to make Uconnect even smarter and more useful to our drivers. We came up with many […]

e-journals on planes? Great, if it works…

Paper is disappearing from planes, and providing e-media to customers is just great. But airlines must make sure everything works fine… I love the way some airlines are using digital across different touchpoints. Digital transformation means exactly this: using bits to disrupt product, process and… people. Flight on line search and booking, flight management (eg […]

Does Proactive Work