Archive for the ‘Internet’ Category

e-journals on planes? Great, if it works…

Paper is disappearing from planes, and providing e-media to customers is just great. But airlines must make sure everything works fine… I love the way some airlines are using digital across different touchpoints. Digital transformation means exactly this: using bits to disrupt product, process and… people. Flight on line search and booking, flight management (eg […]

Perché ho (quasi) smesso di acquistare su eBay

Machine learning e chatbot per contrastare i truffatori? Secondo me si può fare Oggi stavo valutando l’acquisto di un oggetto che costa normalmente 1000-1200 euro. L’ho trovato sui vari siti di eCommerce attorno ai 1000 euro. Poi ne ho trovati un paio venduti all’asta su eBay a 250 euro. Già, un quarto del prezzo medio. […]

Listen. Reply. Act.

You have a well know person complaining about a product. You are the CEO of one of the “rising stars” in the automotive space. You practice social listening. You reply quickly. You fix the issue even quicker.

Does Proactive Work